Frequently Asked Questions
Welcome to the FAQ page! We’ve listed the answers to questions that we receive frequently about the Margaret E. Heggan Free Public Library below. If you find your question remains unaddressed, please also consider emailing info@hegganlibrary.org or using our online Ask a Librarian form.
ABOUT THE LIBRARY

Additionally, there is a comment card box at the front of the library that you may use to submit a comment, or you may send an email to admin@hegganlibrary.org
Little Free Library locations include:
- Washington Lake Park
- Washington Township Municipal Building
- Washington Township Police Department


More information and a list of member libraries can be found on the LOGIN Libraries website
To learn more about our American Girl Doll collection, please visit the American Girl Doll Lending Program page.

You may also learn about other volunteer opportunities in southern NJ by visiting the Volunteer Center of South Jersey.
LIBRARY POLICY

This line indicates 10 feet from the library entrance
Please refer to our Rules of Conduct.
If you have any further questions, please call the circulation department at 856-589-3334 extension 200, or visit the library.


The donations placed in the outside bins are not accessed by the Friends of the Library. Instead, they are sold and the library receives payment for the sales. Please visit the Friends of the Library website for more information about the Friends of the Library, who regularly financially support the library through many means. The Friends of the Library meet on the second Tuesday of the month in the adult meeting room in the library at 4 PM except in December.
USING THE LIBRARY

Click here for library card application
Washington Township residents may also apply online for a Digital eLibrary card which permits access to our online services only.

For special collection materials including Museum Passes, American Girl Dolls, and Book Bundles, please refer to Policy 2.2: Special Collections Policies.
Lost or damaged materials requiring replacement are billed at list price for the item plus a $3.00 processing fee. Please see Policy 2.7: Lost/Damaged Materials.

Please see Policy 2.3 Patron Requests (Holds) on our policies page.

Once you’ve installed the app, it will ask you several questions leading you to the South Jersey Regional Library Cooperative. You will then be prompted to add your Margaret E. Heggan Free Public Library card to the app.
Now simply find something you want on OverDrive/Libby and borrow it! The item will be added to your bookshelf and you can open it from there.
Next we’ll restrict our searching or browsing to Kindle files only. This is the file format that is compatible with your device, so limiting our results early will make finding a compatible item much easier.
Click on “Kindle Books” to browse the collection of materials with a Kindle format available. You can also search for Kindle materials by clicking the search bar, which will expand to reveal an advanced search option, click it. Select “Kindle Books” under format. Enter any other search parameter you desire or leave everything else blank to just browse. Click on “Search”
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read now with Kindle.” This will redirect you to amazon.com. Don’t worry, you aren’t about to buy this! enter the email and password associated with your kindle account. Once you’ve submitted these you’ll be brought to another page on the item, click “borrow” and the item will be queued for your Kindle device. It should start downloading on its own once the device connects to a Wi-Fi signal.
On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Find something you would like to borrow with an EPUB, Open EPUB, or PDF format. Most materials have this, but you may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with Adobe Digital Editions, if it does not navigate to the file you downloaded and try to open the file. It should open with Adobe Digital Editions.
Finally, connect your eReader device to your computer. It should be recognized by Adobe Digital Editions. Simply drag the book you borrowed from your bookshelf to your eReader to begin the file transfer.
On your computer navigate to the South Jersey Regional Library Cooperative Overdrive page and log in by clicking the sign-in button to the right of the search bar. Select the Margaret E. Heggan Free Public Library and enter your library card number.
Find something you would like to borrow with an MP3 format. You may use advanced search to assist your browsing by clicking the search bar, which will expand to reveal the advanced search option. This page will allow you to limit your search by format.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Download [FORMAT]”. The item should download and open with OverDrive Media Console, if it does not navigate to the file you downloaded and try to open the file.
Finally, connect your eReader device to your computer. It should be recognized by OverDrive Media Console. Use options in OverDrive Media Console to transfer the item to your device.
Find something you would like to borrow and click “borrow”. Select how long you would like to keep the item and click “borrow” again. On the next prompt click “Read in Browser” to read your eBook straight from your browser.
You may also download your eBook if it comes in a downloadable file format. To read these you will need software called Adobe Digital Editions which is free and may be downloaded here.
Blackstone Unlimited: Items from Blackstone Unlimited never need to be returned.
hoopla
- eBooks and Audiobooks: 3 weeks
- Music: 1 week
- Movies and Television Episodes: 72 hours
Kanopy: 48-72 hours depending on the movie.
Palace Project: 6-20 days depending on the item.
hoopla: You may borrow 6 materials per month.
Kanopy: You have 18 credits per month.
OverDrive/Libby: You may borrow 5 materials at one time and may have up to 6 holds at one time.

Please click here to request a reservation. Reservations are all pending further approval. You may also request the meeting room by submitting a printable application.
There is no charge associated with room reservations. Please click here to view the meeting room policy. Please note that meetings and programs administered by library staff have first priority over use of the room by the public.
The library also has three small study rooms available for use by Heggan cardholders.
Please click here to view the small study room policy. A link to reserve a small study room is available here.

LIBRARY TECHNOLOGY

As data is wiped only at the end of a session, this measure helps prevent unauthorized users by accessing a patron’s account and history should they forget to end their session or simply walk away from their computer for too long.
- Audacity
- GiMP
- Google Chrome
- Microsoft Edge
- Microsoft Excel
- Micrososft Power Point
- Microsoft Publisher
- Microsoft Word
- Mozilla Firefox
- NotePad++
- VCL Media Player
Patrons are not able or permitted to install additional software.

- Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
- Library_PUBLIC2: Located in the center of the library, in the children’s library.
- Library_Meetingroom: Located in the library meeting room.
- Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
- Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.
None of the library’s public Wi-Fi hotspots will ask for a password.
- Library_PUBLIC1: Located in the back corner of the library, near the periodicals.
- Library_PUBLIC2: Located in the center of the library, in the children’s library.
- Library_Meetingroom: Located in the library meeting room.
- Library_PUBLIC Ext1: Extends Wi-Fi signal towards main parking lot.
- Library_PUBLIC Ext2: Extends Wi-Fi signal towards parking lot adjacent to the young adult library.
If the slowdown is isolated to a single website, the host may be having bandwidth issues. Try back in a few minutes.
If the issue persists and is happening on multiple website, please speak with a librarian at the adult reference desk.

Prints cost 15 cents a page in black and white and 25 cents a page in color.
In order to print from a public computer, enter the command to print as you normally would and select either “black and white” or “color” as the destination printer depending on what is desired. A prompt will appear confirming how much the job will cost, click “OK” to submit the print job. You may repeat this as needed so you can pay for all of your jobs at once.
Once you are ready to release your print jobs, leave your station and approach the self service station in front of the adult computer lab. Click “Release a Print Job” and enter the library card or guest pass number that you used to log into your session. You should see your print jobs. Use nearby the coin tower to pay for your jobs and click print on this screen. Click the first icon “pay from vending device” and your jobs should begin to print.
Please speak with the librarian at the reference desk if you run into any issues.
Black and white prints are 15 cents a page and color prints are 25 cents a page.
There are 3 methods of submitting remote print jobs:
- Submit the job through the library website
- Navigate to https://print.princh.com/?pid=107490 in a browser.
- If prompted for a code enter 107490.
- Click “Click here to select and upload a file…”.
- Select your file(s) in the file navigator.
- Select if you want your print in black and white or color, the number of copies, and any other preferences by clicking the wrench icon.
- Click to check the box to accept the terms and conditions.
- Click continue to submit your print job(s).
- Enter an email to retrieve your print job(s).
- Submit the job via the Princh smartphone app
- Download the Princh app from your device’s app store.
- Navigate to your file and use the native functions to print. Princh should now be a printing option, select this as the printer. The Princh app will open.
- Search for the library printer by scanning our QR code, searching for our code (107490), or by our location.
- Select the Heggan Library Public Printer, and specify any printing preferences. Tap “Print.”
- Tap to accept terms and conditions, and then tap continue.
- Enter an email to retrieve the print job, and tap “submit print job.”
- Send the file you want to print as an email or attachment to heggan-bw@ewprints.com for black and white prints or heggan-color@ewprints.com for color prints.
Once you’ve submitted your print job, go to the self service station in front of the computer lab and click “release a print job.” Use the second section to enter the email address that you used when submitting your job. Do not use the first option to enter your library card number. Use the coin tower to pay for your job, and click “print” on the self service station, then the “pay from vending device” icon in order to release your print job.
For more help please consult these interactive guides for printing from a mobile device and for printing from a browser.
Black and white copies cost 15 cents per page, and color copies cost 25 cents per page.
Place your document on the glass flatbed and press the green button to scan one side. Then flip the document and press the green button again to scan the other side. Tap the button labeled “finished” once you’ve finished scanning your pages and your job will print.

To scan a document, turn on the scanner and place the document in either the document feeder or on the glass of the flatbed. Open the scanning software on the desktop and click either “Scan Document as PDF” or “Scan Picture as JPEG.” The document will scan, once this is finished you will be shown a preview and be prompted to save the file.
Station #18 will automatically shut down 15 minutes before closing, so scanning services will also cease 15 minutes before closing.
