Frequently Asked Questions -

Frequently Asked Questions


Welcome to the FAQ page! We’ve listed the answers to questions that we receive frequently about the Margaret E. Heggan Free Public Library below. If you find your question remains unaddressed, please also consider emailing info@hegganlibrary.org or using our online Ask a Librarian form.

ABOUT THE LIBRARY

The Margaret E. Heggan Free Public Library logo
The Margaret E. Heggan Free Public Library
Does the library have a mission statement?
Where is the library located, and is there free parking available?
Is the Margaret E. Heggan Free Public Library a branch of the Gloucester County Library System (GCLS)?
Who was Margaret E. Heggan?
How is the library governed?
How is the library funded?
How do I find out about library events and news?
Are you hiring, and if so, where can I find information about a job at the library?
I would like to make a monetary donation to the library. Is that possible?
I would like to provide feedback about my visit to the library, library services, and/or about a library staff member. How can I do that?
I visited the library and I left something there, and I also think that I returned my own book, not a library book, to the library by mistake. Who should I contact?
I would like to display something in the library. Who should I contact?

A calendar
Library Hours
When is the library open?
When is the library closed for holidays?

The LOGIN Libraries consortium logo
The LOGIN Libraries Consortium
What is the LOGIN library consortium?
Can I check out items at your library if I have a card with a different library?

Silhouette of a person
Volunteers
Do you accept adult volunteers?
Do you accept teen volunteers?

LIBRARY POLICY

A list of options
Rules and Conduct
Am I allowed to bring food or drinks into the library?
Do I have to be a library member to sit at tables or read a book, magazine, or newspaper in the building?
Am I allowed to solicit in the library or on library property?
Am I allowed to take photographs or videos in the library?
Is my child allowed to be left in the library alone?
Where can I find more information about your library policies?
A stack of books
Library Collection
Who decides which books and other materials to add to the library? I am an author and I would like to donate my book to the library so that it can be added to the collection.
How do I request that the library purchase a book or other library materials for borrowing?
How do I request that the library purchase a pass to a certain museum?
A small donation box
Donations
Are you accepting book donations, and if so, where should I put them?
What can be donated besides books?

USING THE LIBRARY

The Margaret E. Heggan Free Public Library logo
Library Account
How do I get a library card?
How do I renew my library card?
How do I renew items I have checked out?
How can I pay my fines on my account?
I usually use my card online and am getting the error message "privilege has expired." What does this mean?
Do I need to have a zero balance owed on my account before I can borrow an American Girl doll, a museum pass, or request an interlibrary loan?
A stack of books
Borrowing Materials
What are your borrowing policies?
How many items can I borrow at a time?
I have items I haven't returned and/or have fines on my account. Can I check out more items?
Where do I return borrowed library materials?
If I forget my card, can I still borrow materials?
Do you keep a record of items I have checked out/read?
Some libraries are not charging library fines. What about this library?
How many children’s holiday books can I borrow?
A slip of paper with markings
Holds and Inter-Library Loans
I would like to place an item on hold. How does that work?
How long do I have to pick up a hold?
How many holds can I place at one time?
What is the difference between a hold and an Inter-Library Loan?
How can I request an Inter-Library Loan?
How many Inter-Library Loans (ILLs) can I check out at once?
Can I pick up holds for someone else (spouse, parent, child)? Can someone pick up my holds for me?
An eReader
eBooks and eAudiobooks
How can I borrow eBooks and eAudiobooks from the library?
How long can I borrow digital materials for?
How many digital materials can I borrow at once?
Will I be charged late fees for eBooks?
A group of people
Library Services
How can I ask the reference librarian a question if I am not in the library?
Does the library have meeting rooms available?
Does the library have notary services?
Is anyone allowed to attend library programs?
How do I sign up for children’s programming?
I represent a service or nonprofit group in Washington Township and I would like a librarian to speak about library resources and services to my group. Is that possible?
I would like to bring a group of minors to the library for a tour. Is this something that the library provides?
I am a K-12 educator in Washington Township and I would like information about your resources. Who can I contact?
A wireframe globe
Library Databases
Why do some databases only display the abstract of an article?
Can I access the library’s online reference databases from my home computer?

LIBRARY TECHNOLOGY

A desktop computer
Library Computers
Do I need a library card to use a computer?
How long can I use the public computers?
I left my computer unattended for five minutes and it shut down, why did it do that?
What software is installed on the public computers?
Is my information cleared when I log off of a library computer?
Are anti-virus and firewall software installed on library computers?
Are there age restrictions on public computers?
A set of waves, the Wi-Fi symbol
Public Wi-Fi
Does the library offer free public Wi-Fi?
What is the library's public Wi-Fi hotspot name and what is the password?
I'm getting slow speeds on your Wi-Fi, what should I do?
A copier
Printing and Copying
Can I print from the public computers, and if so how much does it cost?
Can I print from my laptop or smartphone, and if so how much does it cost?
Does the library have copiers?
Can I make double sided copies?
I have a lot of pages to copy, do your copiers have a document feeder so they can copied automatically?
A flatbed scanner
Scanning
Does the library have scanners?
Does the scanner have a document feeder?
Can I use the scanner to email a document?
A fax machine
Faxing
Does the library have a fax service?
Can I have faxes sent to the library?